111bb FAQ
From deposits to withdrawals, VIP program to cricket betting — whatever question you have, you'll find all the answers in one place on 111bb's FAQ page.
While using 111bb, small questions often come to mind — about opening an account, payment methods, bonus conditions, or VIP benefits. Below, more than 20 questions are answered directly and in detail across five categories. If you can't find your question, contact our support team directly.
Contact & Support
111bb's customer support team is active seven days a week, twenty-four hours a day. You can join the live chat at any time — day or night — according to Bangladesh Standard Time (BST, UTC+6). There are no peak hours or closed periods, so don't hesitate to reach out for help the moment you run into an issue.
No. 111bb's support team provides service in both Bengali and English. Keeping the convenience of Bangladeshi players in mind, if you ask a question in Bengali via live chat or email, you will receive a reply in Bengali. Language is not a barrier here.
For a faster resolution, keep the following information handy before reaching out: your account username or registered email; for transaction issues — the amount, date, and payment method used; a brief description of the problem; and screenshots if applicable. Having this information allows the support team to identify and resolve your issue much more quickly.
Two support channels are currently available. Live Chat — chat directly on the site for an instant response. Email — write to [email protected], ideal for detailed enquiries. Both channels are active in Bengali and English and are available 24/7.
VIP Program
Every week your cashback is calculated based on your betting activity and credited directly to your account. The cashback rate depends on your VIP level. It is calculated on net losses, so the more you play, the greater your opportunity to earn cashback.
111bb has four VIP levels in total:
Bronze — up to 0.2% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Platinum — up to 1.0% cashback per week.
Moving to a higher level brings more benefits and priority service.
Bronze — up to 0.2% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Platinum — up to 1.0% cashback per week.
Moving to a higher level brings more benefits and priority service.
You can move up to a higher level automatically through regular gaming activity. Level changes happen automatically — no separate application is required. The more active you are, the sooner the opportunity to reach a higher level arises. You can ask in live chat for details on the specific criteria.
In addition to cashback, members at higher VIP levels receive priority customer service, special promotional offers, and priority processing on withdrawals. Platinum-level members have access to further exclusive benefits, which are communicated directly to their account.
Cricket & Sports Betting
An accumulator bet combines multiple events into a single bet. The odds of each event are multiplied together, resulting in a much higher potential reward. However, all selections must be correct — if even one is wrong, the entire bet is lost. While the potential return is higher, so is the risk.
With the decimal odds system, your total return (including your stake) is easy to calculate. Formula: bet amount × odds = total return. Example: a ৳1,000 bet at odds of 2.50 gives a total return of ৳2,500 (profit of ৳1,500). For a match like Bangladesh vs India, you can work out the potential return on any bet in advance this way.
The most popular markets in cricket betting are: match winner (which team will win), toss winner, total runs in the first innings, top run scorer, and top wicket taker. Over/under and powerplay run markets are also very popular in T20, IPL, and BPL formats. Read the rules and conditions for each market carefully before placing a bet.
Live in-play betting lets you place bets while a match is in progress. Odds change as the match situation changes, so timing your bet correctly is important. Go to the sports betting section on 111bb, select a live match, and place your bet on your chosen market. A stable internet connection is helpful for in-play betting.
If a match is cancelled or declared a no-result due to rain or any other reason, the original stake is generally refunded. However, the rules for specific markets may differ — for example, in some markets a result may be considered valid once a certain number of overs have been completed. Contact the support team or check the terms and conditions page for detailed rules.
How to Deposit Money
111bb does not charge any deposit fees of its own. However, your chosen payment method — such as bKash, Nagad, or Rocket — may apply its own transaction charges. These charges are set according to the relevant provider's policy and are outside 111bb's control. Check the fee structure of the relevant platform once before making a deposit.
Log in to 111bb and go to the deposit section. Select bKash as your payment method. Follow the instructions shown, confirm the amount, and complete the transaction with your bKash PIN. The money is usually added to your account within a few minutes. The minimum deposit amount is ৳300.
First, wait a little while — network issues can occasionally cause a slight delay. If the money still hasn't arrived, retrieve the transaction ID or reference number from your payment app's transaction history and share that information via live chat or at [email protected]. The support team will verify it quickly and resolve the issue.
The minimum deposit amount at 111bb by any method is ৳300. The payment methods currently supported are: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum amount is the same across all methods — ৳300.
Withdrawal requests are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. A verified payment method must be linked to your account to make a withdrawal. Before your first withdrawal, make sure the registered payment number is correct.
Account Questions
A username must generally be between 6 and 20 characters and may use English letters and numbers. For your password, use at least 8 characters and combine uppercase and lowercase letters, numbers, and special characters. Avoid simple or obvious passwords (such as your date of birth or "123456"). Do not share your password with anyone for security reasons.
No. Under 111bb's policy, each person may open only one account. If multiple accounts are found, all accounts may be suspended and the deposited balance may be forfeited. If you are having trouble accessing your existing account, contact support for help — do not open a new account.
Select the "Forgot your password?" option on the login page. Enter your registered email address or mobile number and set a new password via the OTP or link you receive. If you have trouble with this process, contact [email protected] — the support team will verify your identity and help you recover your account.
There are a few common causes: entering the wrong username or password; Caps Lock being on; a browser cache issue (try clearing your cache and cookies and attempting again); or your account being temporarily locked. If none of the above solutions work, get help from support via live chat or email — you'll get a quick resolution.
111bb's welcome bonus is up to 200% on your first deposit, up to ৳10,000. The wagering requirement is 25x — applied only to the bonus amount, not the combined total of your deposit and bonus. Example: a ৳1,000 deposit earns a ৳2,000 bonus — total balance ৳3,000. The wagering on this bonus: ৳2,000 × 25 = ৳50,000 worth of bets must be placed before winnings from the bonus can be withdrawn.
Still have questions? We're here to help
If you couldn't find the answer to your question on this page, contact 111bb's support team directly. Get assistance in Bengali or English — seven days a week, 24 hours a day.
Live Chat — Active 24/7
[email protected]
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